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Returns & refunds

My Balloons Decor By Surprise and Flowers LLC strives to use the same balloon designs that are illustrated on the site, but there may be exceptions for availability and to ensure customer satisfaction. Below are the replacement guidelines used by My Balloons. Surprise Decor & Flowers LLC:

  1. Large Foil Balloons – Licensed Characters. Exceptions: We can replace it with an alternate design of the same character on hold.
  2. Foil balloons size 18 in-20 in. Exceptions: Designs of the same theme may be substituted if (design may vary) it is part of the product description.
  3. Aluminum foil letters and numbers: They can be replaced according to the combination of colors and shapes available.
  4. Bubble balloons: They can be replaced according to the combination of colors and shapes available.
  5. Colors and sizes of latex balloons: They can be replaced according to the combination of colors and shapes available.
  6. Plain balloon colors and shapes: They can be replaced according to the combination of colors and shapes available.
  7. Large custom shapes of foil balloons: They can be replaced according to the combination of colors and shapes available.
  8. 18-inches personalized balloons: They can be replaced according to the combination of colors and shapes available.
  9. Special forms of latex (Twisty): They can be replaced according to the combination of colors and shapes available.

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