Privacy Policy
Last updated: May 2026
This Privacy Policy explains how My Balloons Decor ("we," "us," or "our") collects, uses, and protects the personal information you provide when visiting myballoonsdecor.com or using our services. Please read it carefully.
1. Who We Are
My Balloons Decor is a balloon decoration company and retail store located in Orlando, Florida, USA. We sell Gemar latex balloons, balloon bouquets, flower arrangements, and provide balloon decoration services and party rentals for events of all kinds.
- Business name: My Balloons Decor
- Address: 12981 S Orange Blossom Trail, Orlando, FL 32837, USA
- Phone: +1 (407) 730-3363 / +1 (407) 885-2682
- Email: [email protected]
- Website: https://myballoonsdecor.com
2. Information We Collect
We collect personal information in the following ways:
2.1 Information you provide directly
- Contact forms: name, last name, phone number, email address, and message.
- Decoration quote requests: name, phone number, tentative event date, and decoration details.
- Newsletter / club subscription: name, email address, country, and city.
- Store purchases (via Ecwid): name, shipping address, email address, phone number, and payment information (processed securely by Ecwid — we do not store your payment card details).
2.2 Information collected automatically
When you visit our website, certain information is collected automatically through cookies and tracking technologies, including:
- IP address and approximate geographic location.
- Browser type and version.
- Device type (desktop, mobile, tablet).
- Pages visited and time spent on each page.
- Referring URL (how you found our website).
- Clicks and interactions on the website.
3. Cookies and Tracking Technologies
Our website uses the following cookies and third-party tracking tools:
| Tool | Purpose | Type | Opt-out |
|---|---|---|---|
| Google Tag Manager | Manages and deploys marketing and analytics tags on our site | Functional / Marketing | Google opt-out |
| Google Analytics | Measures website traffic and user behavior to improve our site | Analytics | Google opt-out |
| Facebook Pixel | Tracks conversions from Facebook ads and builds custom audiences for advertising | Marketing | Facebook ad settings |
| Ecwid | Powers our online store, shopping cart, and checkout process | Essential / Functional | Required for store functionality |
| WordPress | Session and security cookies for website functionality | Essential | Required for site functionality |
You can manage or disable cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of our website and store.
4. How We Use Your Information
We use the personal information we collect for the following purposes:
- To respond to your inquiries, quote requests, and customer service messages.
- To process and fulfill your online orders and purchases.
- To send you promotional emails, special offers, and discounts — only if you have subscribed to our newsletter (you may unsubscribe at any time).
- To improve our website, products, and services based on how visitors use our site.
- To run targeted advertising campaigns on Facebook, Instagram, and Google.
- To comply with applicable legal obligations.
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.
5. How We Share Your Information
We may share your information only in the following limited circumstances:
- Service providers: We share data with trusted third-party platforms necessary to operate our business, including Ecwid (e-commerce), Google (analytics and advertising), Meta/Facebook (advertising), and email marketing tools. These providers are contractually obligated to protect your data.
- Delivery services: If you place an order for delivery via DoorDash or Uber Eats, your delivery information is shared with those platforms in accordance with their own privacy policies.
- Legal requirements: We may disclose your information if required by law, court order, or government authority.
- Business transfers: In the event of a merger, sale, or acquisition, your information may be transferred as part of that transaction.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. Specifically:
- Contact and quote form submissions: Retained for up to 2 years.
- Purchase records: Retained for up to 7 years for accounting and tax purposes.
- Newsletter subscribers: Retained until you unsubscribe.
- Analytics data: Retained as configured in Google Analytics (default: 26 months).
7. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
7.1 For California residents (CCPA / CPRA)
- Right to Know: You have the right to request information about the personal data we have collected about you in the past 12 months.
- Right to Delete: You may request that we delete the personal information we hold about you, subject to certain exceptions.
- Right to Correct: You may request that we correct inaccurate personal information.
- Right to Opt-Out: You have the right to opt out of the sale or sharing of your personal information. We do not sell personal information.
- Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.
7.2 For all users
- Unsubscribe: You may unsubscribe from our email newsletter at any time by clicking the unsubscribe link in any email or by contacting us directly.
- Access and correction: You may contact us to request access to or correction of your personal data.
- Deletion requests: You may request that we delete your personal information by contacting us at [email protected].
To exercise any of these rights, please contact us at [email protected]. We will respond within 45 days.
8. Children's Privacy (COPPA)
Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. Our services are intended for adults purchasing decorations and products for celebrations.
If you are a parent or guardian and believe your child under 13 has provided us with personal information, please contact us immediately at [email protected] and we will promptly delete that information from our records.
9. Data Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our online store is powered by Ecwid, which uses industry-standard SSL encryption for all transactions.
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
10. Third-Party Links
Our website contains links to third-party websites and platforms, including Instagram, Facebook, YouTube, TikTok, DoorDash, and Uber Eats. This Privacy Policy does not apply to those external sites. We encourage you to review the privacy policies of any third-party sites you visit.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make significant changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.
Your continued use of our website after any changes constitutes your acceptance of the updated policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Email: [email protected]
- Phone: +1 (407) 730-3363
- Address: 12981 S Orange Blossom Trail, Orlando, FL 32837, USA
- WhatsApp: Chat with us on WhatsApp
